1. Returns and Exchanges As our products are print-on-demand, in Drakuz.com we only accept returns in cases of:
- Defective or damaged items.
- Incorrect orders due to our mistake.
2. Return Request Process
- Contact us within 14 days of receiving your item.
- Provide clear photos of the defect or issue.
- Returns must be unused and in original condition.
3. Refunds
- If approved, refunds will be processed within 7-14 business days.
- Refunds will be issued to the original payment method.
4. Non-Returnable Items We do not accept returns for:
- Wrong products ordered by the customer.
- Items with minor variations in color due to screen settings.
5. Shipping Costs Customers are responsible for return shipping costs unless the product is defective.
6. Contact Us For return or refund requests, email us at contact@drakuz.com